Updated July 2021


1. Dotcloud is committed to protecting your privacy. This privacy policy together with our terms and conditions explains:

1.1 the kinds of personal information we collect and hold;

1.2 how we collect and hold it;

1.3 the purposes for which we collect, hold, use and disclose it;

1.4 your right to access and seek correction of it;

1.5 how you may complain about privacy matters; and

1.6 our sharing of your personal information with third parties and cross border.


2. If you have any questions concerning your personal information, please contact us at


3. Personal information refers to all information about you as an identifiable individual, including your name, address, email address, and telephone number.


4. Collection and processing of Personal information

4.1 Dotcloud only collects and processes personal information that is reasonably necessary for its business functions and activities which include but are not limited to the following instances:

4.1.1 making an online purchase;

4.1.2 taking part in our promotions, competitions, surveys, and campaigns (if applicable)

4.2 When you visit our website, social media platforms or click on our advertisements on the online media of other companies, Dotcloud may collect information about you using technology which is not apparent to you, for example, “cookies.” A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and to improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This information can be used to enhance the content of our website and make your use of it easier. We do not monitor which pages you looked at while visiting our website. You can disable our use of cookies by configuring your browser accordingly.


5. Storage of personal information

5.1 Dotcloud uses all reasonable endeavours to put in place and maintain electronic procedures and systems to ensure accuracy and to eliminate risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information with reference to accepted technological standards.

5.2 The Dotcloud website uses an industry standard 128 bit Thawte Server CA certificate to implement Secure Sockets Layer (SSL) encryption to encrypt the transmission of sensitive information between your browser and our web server. SSL security is among the best approaches available today for secure commerce transactions. Our security encrypts all of your personal information so that it cannot be read as the information travels over the Internet.


6. Personal information shared

6.1 Dotcloud will not sell or disclose your personal information to any third party without your consent, provided that by using our website, you provide your express and informed consent for Dotcloud to disclose your personal information to third parties as follows –

6.2 to transfer Dotcloud’s customer database/s, including personal information contained therein, to any third party who acquires all or substantially all of the assets or shares in our company or our website service whether by sale, merger, acquisition or otherwise;

6.3 to governmental agencies, exchanges, and other regulatory or self-regulatory organisations if Dotcloud is required to do so by law or if we believe that such action is necessary to comply with the law or with any legal process;

6.3.1 protect and defend our rights and property or that of our customers and companies in our group;

6.3.2 prevent fraud or abuse, misuse or unauthorised use of our website; and/or;

6.3.3 protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Dotcloud will disclose such information to the appropriate regulatory bodies and commercial entities);

6.3.4 Dotcloud reserves the right to share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers on our website or business associates and partners. This does not involve disclosing any personal information which can identify any individual consumer in any way.


7. Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of third party websites or the manner in which they use cookies and advise you to read the privacy statements of each website you visit which collects personal information.


8. Communicating with us

It is very important that the information that Dotcloud has about you is accurate and current. If you would like to receive a copy of the information we hold about you (subject to our right to charge you a fee to cover our expenses in this regard), to correct or update your information, or to ask any questions about this privacy policy, please contact us on


9. Access to your personal information

Dotcloud will provide you with access to any of your personal information it holds (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact us on Before Dotcloud provides you with access to your personal information, proof of identity will be required. Dotcloud may, in addition, charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.


10. Communicating with you / Opting Out

If you are an existing customer, we provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by:

10.1 following the instructions included in each newsletter or communication.


11. Changes to this Privacy Policy

We reserve the right to modify this policy at any time, so please review it frequently. If we decide to change our privacy & security policy, we will post changes to this page. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. The amended privacy & security policy will supersede and replace any previous policies with effect from the date on which it is posted on our website.



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