What is the Cloud?

The Cloud is a term used to refer to a network of servers accessible on the Internet. Some servers provide an online service, while others allow you to store and access data. Working in the Cloud means you’re not reliant on static hardware in a traditional way – such as your desktop – as any device with an Internet connection can be remotely connected to an Internet or Web service, hosted in a data centre. This means you can work from anywhere in the world, as long as you have Internet connectivity!

What this means is that software and services that run on the Internet are in the Cloud, as apposed to locally on your computer. Most cloud services can accessed through a web browser, such as Safari or Google Chrome. An example of some cloud services include Google Drive, Apple iCloud, Netflix, Yahoo mail, Dropbox and Microsoft OneDrive, as well as a myriad of business applications. What is great about the cloud is that you can access your information on any device that is connected to the Internet – You are able to work on document at home , and then continue on it once you get into the office. Colleagues are even able to work on the same document at the same time, saving a lot of time and energy, not to mention endless emailing back and forth. Your IT department will be more flexible and will be able to concentrate on customer service. Contact centers become more agile by  providing true automation in real-time. In terms of storage, a service such as Amazon Cloud Drive allows you to store and view masses of photographs without using up all the storage on your laptop or smartphone. In a nutshell, migrating to the cloud will streamline your business and increase profitability.